Michael Will, DDS, MD
"Using MaxSurge services was definitely a wise business decision! When I considered opening my own practice, even though I'd served as an OMS [oral and maxillofacial surgeon] in the military for 20 years, I wanted to launch my new business and avoid the numerous mistakes and pitfalls as possible that many new practice owners make due to inexperience or uncertainty of what path to take."
"MaxSurge can help you reach your practice goals more quickly and allow you more quality time outside the practice. MaxSurge certainly provided practice start up information and guidance in areas I would never have thought about and probably would have overlooked, resulting in delays in practice maturity and profitability. I have no doubt that MaxSurge makes the opening days, weeks and months busier, yielding higher early production and a better chance to beat the business plan."
Dr. Doug Johnson, St. Augustine Oral and Facial Surgical Center (MaxSurge Associate)
Why MaxSurge? "Dr. Bolding presented a board review course that I attended. I was impressed with the way he managed, and I wanted to emulate a leading edge practice like his. A friend had started his practice with MaxSurge and was very happy with the services. I wanted to mentor with somebody who was the best, and Dr. Bolding and MaxSurge had a lot to teach me."
How did you start? "My practice will open in April. Initially, Dr. Bolding and I performed demographic searching, decided where to locate my office, and started to work with a fellow who was familiar with the rules and regulations of surgical centers to set up the office for effective workflow. Using the MaxSurge referral program and materials, I've contacted doctors who are interested in having an oral surgeon nearby."
What do you gain by working with MaxSurge? "I certainly needed as much help as possible with the business aspects — running the office, coding and payroll, and guidance on insurance. I'm a surgeon — not a businessman. I needed help to lay down the foundations for my practice and to speed up my success. With MaxSurge, instead of taking five years to reach my goals — I believe now it will only take two."
Dr. Greg Kewitt, Centre Oral & Facial Surgery (MaxSurge Associate)
How did you become interested in MaxSurge? "A friend in residency at the University of Texas introduced me to Dr. Bolding. When I visited his practice, among others, we talked and decided to work together."
How is it working? "It's working great. I've been established close to a year, now. Dr. Bolding and his team helped me lay a solid foundation for my practice. The MaxSurge staff has broad experience in running and managing all the aspects of an oral surgery office — such as insurance billing, coding and collections, employee management, hiring, motivation, and business structure. They offer excellent ideas on setting goals and establishing your vision. That's big."
What's the biggest advantage? "The biggest advantage is learning from someone else's mistakes and experiences. How do I know what equipment to buy? Dr. Bolding can say with authority, "don't buy this; you won't use it." He knows how patients flow through the office, and so on. From a marketing standpoint, they've been a big help. They've given us a lot of ideas. Their marketing style is right on target – and it's tailored to be your own. I'm definitely two to three years ahead of where I'd be without MaxSurge. I'm much further ahead in attracting patients and getting organized, in my business image, organization and structure of the office. Of course, I've still got a long way to go, but I'm very pleased."
What key questions did you have? "I worried about the technology — but it's working out very well. Our offices are linked and billing is synchronized through the Internet. Even though there’s distance between us, we feel very close. It feels like we're part of the whole thing. We communicate every day."
Kristin Kewitt, Office Manager
How is your experience with MaxSurge? "MaxSurge is always very supportive — any time we have questions on billing, accounting, or anything. They're all great. The people are very responsive, always finding a way to help us out. The MaxSurge team is very honest, and they go step-by-step. We have developed a relationship, so we know them personally. They send insurance claims, photocopy checks and list everything that goes on with patient records. So, you can check everything. They use lots of checks and balances. I think they do that very well. We couldn't have asked for anything better."
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